Please place orders using our online shop system for products you like.It is also very easy to register with Guildnav and start ordering right away.
Please don't attempt to place orders by email, fax, or phone unless some special occasions.Please discuss with our customer service representative.
You need to register with Guildnav before placing orders.
Any products added to your online cart remain there until you remove them, or check them out.

Please follow these instructions:

Check your login details. Your login username is your email address used for registration.
It might be a problem caused by Guildnav system maintenance - Please wait 30 mins and try again.
Ensure that cookies from www.Guildnav.com are accepted in your browser (Internet Explorer or others).
If nothing works,our customer service will help you solve it out.
TIP: If you're not sure if the problem is with us or you, please test logging in with a different computer to try logging in, or try different browsers.

If you made a mistake when you registered, and you can't access your account. and you've never made any orders... it might be quickest to just use the registration to sign up again for a new account.

We prefer our customers to order through our website. You can place orders directly for the products you like.
However, if you want to order in other ways, or have questions about ordering, please contact our customer service representatives by live chat or email us at: sales@guildnav.com

During the process of purchase, you should receive several emails from us. There will be an email confirming your order information,and we will also email you the tracking number after we ship out your order.
You also can log in your Guildnav account to check status of all of your orders.
You can also contact with our online salesman or customer service representative to get help.

At Guildnav.com, we go to the extreme to ensure the safety of our customers' information. We do not store your payment information on the website. Payments made through PayPal are processed by Paypal company, It is considered to be secure and trustworthy. We also do not disclose your information to third parties. For more details, please see our privacy notice.

There are two ways in which you can pay for your Guildnav.com orders:
PayPal
Western Union
1.Paying with PayPal
With PayPal, you can send payment quickly and securely online. Through PayPal, you can pay with credit card, debit card, or bank account balance. Once your order is submitted, you will be redirected to PayPal's site where you could make the payment. Advantages with using PayPal: Payment is traceable. You can trace the status of your payment using your PayPal account. Payment does not require you to use your credit card online (you can transfer directly from your bank account). Guildnav doesn't see your credit card number (it is safely encrypted through PayPal's server), which limits the risk of unauthorized use. The location the seller is shipping to (also call the destination country or region)
2.Paying with Western Union:
We are also happy to accept Western Union payment for most orders. Due to the timeliness and convenience of the payment for us, we offer a 7% discount to the total of your order (shipping included).

Finding this information on the PayPal website is quite tricky and some users have suggested this may be because they prefer receiving requests by email and want to reduce the number of calls. You can contact PayPal customer service at the toll-free contact numbers below:
Toll Free for Business/Premier, USA & Canada: 1-888-221-1161 / 1-888-204-4481
Personal Accounts: 1-402-935-2050
PayPal UK: 0870 7307 191
They are open between the following hours:
4:00 AM PDT to 10:00 PM PDT Monday through Friday
6:00 AM PDT to 8:00 PM PDT on Saturday and Sunday

It's no problem to change. Even if you choose Western Union, you can still pay via Paypal.
You can send money directly to our Paypal account.
Please let us know your order number in the comments(when you pay via Paypal you can add comments).
You can also contact our online salesman,They will help to send you an money request to your Paypal account.Then what you need to do is just accept it.
As soon as we confirm that payment has been received,we will start to process your order.
Small tip:We offer 7% discount for Western Union payment,so you will can not enjoy this discount if pay via Paypal.For handling your order smoothly,please make sure the amount of your order before payment.

Yeah,We accept western union payment.
If you are first time on Guildnav.com,we do not suggest you pay us by western union,Google CheckOut and Paypal will be better and safer for you.
If you are an returning customer of Guildnav,We think western union is good for you.We will offer you a 7% discount as you have to pay for transfer fee,but you will still save some money.
After your payment,please inform us detailed payment info(IMPORTANT NOTICE: Please email your ORDER NUMBER, WESTERN UNION CONTROL NUMBER, ORDER AMOUNT, SENDER'S FIRST and LAST NAME, SENDER'S ADDRESS and COUNTRY, and SENDER'S PHONE NUMBER),You can contact our online salesman or email us to:sales@guildnav.com

No, sorry, Please pay for your order in full, in advance, by bank transfer,western union or Paypal.

Using Paypal you have several choices:
- send money from existing credit on your Paypal account (if any);
- send money from a credit card: the amount is drawn from your credit card and sent directly tCash On Delivery?o the recipient's Paypal account; - send money from a debit card/ bank account: the amount is sent directly to the recipient's Paypal account.
Please note that Paypal will probably charge you certain commissions when "uploading" money, so please check on their site for real information about their services, and don't take our word for it!!
Please be extra vigilant about possible fraud sites purporting to be the real Paypal site in order to harvest your information. Don't click on links to "paypal verification" emails as they are always 'fishing'

Shipping with couriers is insured and trackable online. Once your goods are sent out we will email you with a tracking number so you can trace your delivery.
When you checkour your order,you can Add Shipping Insurance to your order .................................................. US$ 1.99
We offer Shipping Insurance US$ 1.99 to protect your package against any lost or damaged shipments. Any missing issues reported, we will reship your order immediately.

Total delivery time is composed of two parts. The first part is the processing time.This is the time from when your payment is received to when we gather up all the items and pack them.
The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the destination. Standard shipping normally takes 7-10 work days, and express shipping normally takes 2-4 work days. Processing takes 1-2 work days normally.

Once your order is shipped, you will receive an email from us. In this email, there should be tracking information for your packages as well as the website in which you could trace your order.

We can ship from China to virtually any address in the world including the major destinations such as USA, Europe, Australia, etc.. We use DHL, EMS,FedEx and UPS as the shipping method. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

Due to the high price of international shipping, we suggest our customers to buy everything they want in one order. That way, the per-item shipping cost could be minimized.
If you can wait a little longer,please choose the standard shipping method,It will be much cheaper than express shipping.

If Product name includes 'Free shipping', then you will do not need to pay for shipping cost. And the free shipping pirce is workable for any country.
For other products shipping are not included in the item prices: you need to use the online system to generate a shipping quote for your order.
Please put the desired number of items in your shopping cart.
Then You can click the 'Estimate Shipping Costs' link, and choose your Country to preview shipping prices for different shipping services.